GENERAL CANCELLATION RIGHTS POLICY ERYCA FREEMANTLE LTD – GENERAL CANCELLATIONS AND TERMINATION POLICY This policy is part of the terms and conditions for using the website and buying from us so please read it carefully. If you are not a consumer and want to cancel your purchase this Cancellations and Terminations Policy will apply. (1) This clause relates to ending our Agreement however (a) If you have a complaint please see our Client Services Policy. (b) If you want to exercise your right to cancel as a consumer, please see our Consumer Cancellations Policy. (2) Cancelling meetings and/or courses This clause relates to cancelling face to face meetings with us and includes Face to Face Courses. Unless you are exercising consumer cancellation rights (see our Consumer Cancellations Policy) or we have agreed otherwise with you in writing, you can cancel on the following terms: (a) Whilst most Services are supplied from our own premises we may agree to provide Services at any agreed venue or venues to suit you, as specified within the Proposal or your Order Confirmation. If you wish to cancel or make any changes to any venue then you will be responsible for all of the costs associated with such cancellation and/or change. (b) Otherwise (i) if you cancel at least 30 days before the agreed date – we will refund you the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above (ii) if you cancel less than 30 days but at least 14 days before the agreed date – we will refund you 75% of the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above (iii) if you cancel less than 14 days but at least 7 days before the agreed date – we will refund you 50% of the price you paid excluding a £25 administration fee and excluding all of the costs associated with cancellation and of venue, as detailed in part 2(a) above (iv) if you cancel less than 7 days before the agreed date we will be unable to refund any monies to you (3) The amounts due on cancellation, as detailed above, will be deducted from any amounts you have already paid for Services and will be repaid to you, using the same method that you used to pay us, within 30 days of the date of your cancellation. However, where you have not yet made payment then you remain responsible for payment of the amounts due on cancellation which must be paid within 14 days of the date of your cancellation. (4) We reserve the right to cancel meetings and Face to Face courses at any time, without notice. Where we do this we will, at our discretion (a) Offer you an alternative date and/or (b) Refund the amount you have paid to us for the cancelled meetings and/or Face to Face courses. (5) If you are more than 30 minutes late to a meeting or attending a Face to Face course, we reserve the right to cancel the meeting and/or refuse your admittance to a Face to Face course. In these circumstances, you will not be entitled to any refund and will be responsible for any outstanding payment. (6) Cancelling our Services Other than consumer cancellation and cancelling meetings and courses (see our Consumer Cancellation Policy) either of us can terminate our Agreement (as regards to some or all of the Services) at any time, for any reason, by giving to the other 30 days’ written notice. However, where you terminate the agreement: (a) Any payment which is due for Services supplied up to the date of termination remains payable. (b) Any payment already made for deposit, pre-paid fees or Services supplied up to the date of termination is non-refundable. (c) You remain responsible for the payment of any fees and non-refundable expenses or third party costs agreed if they have not already been paid for. (d) Where we have agreed a minimum duration for the supply of Services you cannot terminate our agreement until that minimum duration has expired. This means, for example, that an agreement which has a minimum duration of 6 months cannot be cancelled until after the end of the 6 months. You can terminate a minimum duration agreement by giving us 30 days written notice but you will still be liable to make payment until the minimum duration has expired. (6) Refunds under this clause Where we have agreed that you are due a refund of anything which you have paid to us this will be made within 14 days of the date we agree that the refund is due using the same payment method you used to pay us.