WEBSITE ORDERING POLICY ERYCA FREEMANTLE LTD – SUPPLY AND DELIVERY POLICY This policy is part of the terms and conditions for using the website and buying from us so please read it carefully. A Services (1) Services are supplied as agreed on the website (for purchases made via our website) and/or your order confirmation or on the relevant Proposal. (2) Accreditation certificates, such as BABTAC CPD incur a charge and will be supplied within 1 calendar month of the date we receive full cleared payment. B Products (1)(a) Dependant on what you order, you may be offered a range of shipping options. Shipping and delivery charges will be displayed on checkout and calculated for delivery to the shipping address you provide or as shown on your Proposal. (b) Where applicable, only basic delivery charges (the cheapest) are refundable, unless the product we send you is damaged or faulty (see the Faulty Products Policy). (2) Where we offer free shipping then, unless the product description or checkout says otherwise, this will be to an address in mainland England, Wales, Scotland or Northern Ireland. (3) Unless otherwise displayed at checkout, or the product description or order confirmation says otherwise, we aim to dispatch products to you within 7 days of the date of accepting your order. If you are a consumer the law says that we must dispatch products to you within 14 days so if there is going to be a delay we will email you to let you know so you can cancel your order or choose another product. However, despatch and delivery times are only estimates and we are not responsible for late delivery or unavailability of products. (4) If for some reason we are unable to dispatch the exact product you have ordered then, at our discretion, we will either refund the price paid for that item or will email you and offer you an alternative item. (5) The risk in any products will pass to you when they are delivered to you. (6) Taking delivery of products is entirely your responsibility. If you are unable to take delivery and the products are returned to us, then we will arrange one further delivery. (7) Delivery of some products may be by a service which requires a signature on receipt (usually by someone aged 18 or over). Your signature, or that of someone on your behalf, confirms receipt of the products but also the state of the package received – see clause (8) below. (8) When you receive your order it is your responsibility to carefully examine both the package (before it is opened) and the products for any damage. If there is any damage whatsoever or if, for example, a package shows signs of damage before it is opened, we ask that you please sign for the parcel, ‘Received Damaged’. Please then follow the instructions in our Faulty Products Policy C Face to Face Courses (1) Face to Face course are held at various venues – please see the list of available courses on the website or any printed information you have been given. It is your responsibility to attend the venue for the course which you have booked and at the time provided when you are booking. D Digital Content (1) Unless we have agreed otherwise in writing, Digital Content is usually supplied within 24 hours after you have made payment. If we cannot supply within that time then we will contact you and either offer an alternative or a refund. (2) Our supply is performed with reasonable skill and care and is complete upon download.